480. The Department of Complaints Department
Entry posted by redheaguy51 in COMPLAINT DEPARTMENT
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From time to time our office receives complaints after a stay, invariably asking for compensation. This photograph was sent in by an irate guest who says that housekeeping provided his party with an inadequate solution for bathing when, due to plumbing issues during their stay, and overbooking our facilities, the guests were unable to use the communal showers at the Bunkhouse, where they had booked. Offered to upgrade to a motel room at a slight discount, they declined due to their own budget constraints. While it is true that we do provide portable bathing tubs upon request, Loveless Motel as determined that the small vessel in the photo the guest sent is not a tub we would have provided The standard model, The Rub-a-Dub Tub pictured below, is much larger, as anyone can plainly see, and these were available during the guest's stay. Furthermore, there is no notation on the guest file that a request was made for a portable tub. Unfortunately the request for a freebee will be denied, and the guest's profile will be appropriately noted. As a gesture of goodwill, the management will include in its condescending and saccharinely worded "Gotcha" form-letter of regret, a 10 percent off coupon for a bar of soap, with an expiration date of April 1, this year. Of course, guests with complaints should always bring these to the attention of management during a stay, and not after it, but often those things which need not be said do need to be said. Timeliness of complaints is also addressed in the teeny tiny fine print of the lodging contract each guest signs at check-in, however the attention of our guests is generally diverted elsewhere, as Psycho Randy, the front desk clerk is notorious for cruising new arrivals while playing pocketpool in full view of his mark during a guest's check-in process
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